Curse

Yaga Philipe · Jul 16, 2007, 04:22 PM // 16:22

Ok, so today I decided I should change my GW password. So, I go to PlayNC. I try and log in, but forget my damn master account thing. So after I finally figure that out (took like 30 mins) I come to find out that I have to add my GW games to the damn thing. I try and do that. But nope, the damn keys are "valid" according to the website. I used the damn things to get the damn game, I think I know they're valid! So here I am, stuck, can't get the damn games onto my damn plaync account, which is retarded, Anet should've kept all the passwords and accounts to themselves. It was much easier back then, just go into the game and change the damn password, email, or whatever. But no. PlayNC just had to but in and make a stupid system.

Sorry for the language. I just had to rant. This PlayNC account thing is just so stupid IMO.

Now, here's where I need some help. I might have 2 accounts on plaync, but I forgot both, and only found out 1 this morning. the other one might have the GW accounts on it, but of course, I have no clue what the name or password is. I tried to use the forget you password link, but for that I have to know my username (which I also think is stupid) All this just to change an effing password, which a year and a half ago would've taken 1 minute. Now it's taken around 45 mins, and before I get it changed probably an hour plus.

Lonesamurai · Jul 16, 2007, 04:26 PM // 16:26

I'm sorry, i'm not seeing your point here... you've forgotten your user name and account details and your in a fluff because of it? So your ranting here?

Umm, if you can't remember your details, then contact support, tell them you've forgotten your details and they will take your through the very arduous security steps that are there to keep your account safe

milan · Jul 16, 2007, 04:37 PM // 16:37

No, they will screw you around for 5 or 6 days, asking for slips of paper that you threw away over two years ago, and when told that you don't have them anymore you'll be told that they will not help you anymore.

assassin_of_ni · Jul 16, 2007, 04:54 PM // 16:54

ive had the same problem. ive gone through and changed my e-mail and password before no biggie...a while back anyways. then this whole play nc shpeel came about and confused me to all holy hell. so i made a "master account" with them and attempted to register my GW games with them (thinking that it linked the accounts because...i dunno....it would be the most logical thing?) and it says theyre invalid already in use....well yeah i knew that long ago since theyre the keys in my effin account! so i try and try and i gave up. please for the love of god change it back to the old ways!

Lonesamurai · Jul 16, 2007, 04:55 PM // 16:55

Quote:

Originally Posted by milan

No, they will screw you around for 5 or 6 days, asking for slips of paper that you threw away over two years ago, and when told that you don't have them anymore you'll be told that they will not help you anymore.

But thats a problem why? how the hell are they supposed to know that you really are who you say you are without things?

Divinus Stella · Jul 16, 2007, 05:04 PM // 17:04

It is pretty stupid, ive held back from registering for a master account on PlayNC as its been responsible for multiple people losing their accounts, there was a horde of people all getting hacked about 8 months ago, i remember someone called Guinevere AC making a couple of posts about it here, all of them blamed a security floor with PlayNC or admitted they signed up for one.

assassin_of_ni · Jul 16, 2007, 05:06 PM // 17:06

well theres security then theres retardedness. its ok to have security questions that almost every other e-mail website or mmo has which you choose (middle name, mothers maiden name, high school you went to, etc etc) and that seems to work pretty well. im probably the only person i know who actually still has all my access keys from each of my campaigns but even then ide hafta go through the automated system for 2 months just to change a password and by that time if it was urgent it wouldnt really matter.

Yaga Philipe · Jul 16, 2007, 05:09 PM // 17:09

Quote:

Originally Posted by Lonesamurai

But thats a problem why? how the hell are they supposed to know that you really are who you say you are without things?

But what if I really do own it? I do, and I have all they access keys/codes to prove it. It's dumb that they have so many security steps. It was much better before the store, I could change something in a few seconds whenever I wanted to. Now I have to go to support, which will probably take days to get it resolved and get the damn password changed. Sorry, but this is just unacceptable to me. Why should I have 2+ accounts for one game? Add the fact that when I made the account, I never got an email with both my account and my password, so this morning I couldn't go back through my emails and find out the account (I save every email I get because I have gmail and only use like 2-3% of the allowed space)

Lonesamurai · Jul 16, 2007, 05:10 PM // 17:10

Ok, here's how i did it...

I made sure i remembered my plaync account details (as i'd had them from back in my CoH and lineage2 days... i then went through the ingame store and it asked me to add GW to my account, i followed the links and i then bought what i wanted from the store and my GW account is now attached to my plaync master account...

Sorry if i sound all high and mighty about this, but it really was the simple

Yaga Philipe · Jul 16, 2007, 05:17 PM // 17:17

Quote:

Originally Posted by assassin_of_ni

well theres security then theres retardedness. its ok to have security questions that almost every other e-mail website or mmo has which you choose (middle name, mothers maiden name, high school you went to, etc etc) and that seems to work pretty well. im probably the only person i know who actually still has all my access keys from each of my campaigns but even then ide hafta go through the automated system for 2 months just to change a password and by that time if it was urgent it wouldnt really matter.

That's exactly my problem right now. I have all the keys, but the way it's turning out, my password won't be changed by the time I decide I need to change most of my passwords again. Right now it's saying my access keys are invalid. I know they are valid, I used them to play the game. If it's saying they are invalid because I used them in game, there is a huge problem with the system right now.

assassin_of_ni · Jul 16, 2007, 05:18 PM // 17:18

well yes but you did already have a previous account membership with them...so you were in the play NC clique for a lil while now. but the beef is what about those of us who dropped in on GW....basically bought the game made the account and that was that? i dont remember any e-mail about a play nc account name and password (but yahoo mail is just so awesome sometimes they just delete that stuff for me before i even get it) so i went on my merry way. had no problems changing account info before and with me it is a rather rare occasion to change account info but when i did it was because i was circling through all my passwords just to make sure they were all safe. so i havent really changed out my account info since probably a lil while after factions released over a year ago and my OCD for passwords is kicking in >_>

Dougal Kronik · Jul 16, 2007, 05:43 PM // 17:43

Quote:

Originally Posted by Lonesamurai

Ok, here's how i did it...

I made sure i remembered my plaync account details (as i'd had them from back in my CoH and lineage2 days... i then went through the ingame store and it asked me to add GW to my account, i followed the links and i then bought what i wanted from the store and my GW account is now attached to my plaync master account...

Sorry if i sound all high and mighty about this, but it really was the simple

Your not coming across high and mighty but you're also not understanding what they are writing.

You bought yours online from PlayNC and it automatically gets linked to you account.

They bought theirs from a brick and mortar store, and now cannot add their CD keys to their PlayNC account.

I also cannot add my CD Keys to my PlayNC account because the screen you add your key for submission to the account, states that the key is invalid.

I cannot add my keys from Prophecies, Factions, or Nightfall because they are "Invalid".

My wife also cannot add her keys from Prophecies, Factions, or Nightfall to a PlayNC account she made for that one reason.

All keys are from boxed copies of the games.

Loviatar · Jul 16, 2007, 05:54 PM // 17:54

[QUOTE]

Quote:

Originally Posted by Yaga Philipe

That's exactly my problem right now. I have all the keys, but the way it's turning out, my password won't be changed by the time I decide I need to change most of my passwords again.

follow the instructions for sending in and updatng a support ticket.

you can have the master account reset in as little as a few hours or a day or so at the most. an early glitch lost the record the account existed for me and with all CE i was upset...............next day it was all sorted with their thanks for my patience..........A+ TO SUPPORT

when you used the store you set up the master account automaticaly and cannot add the same key a second time so quit trying that.

NCsoft is protecting your account and you are having a bitchfest here because they are doing too good a job?

WTF

after support gets you sorted out.........WRITE THE ACCOUNT DETAILS DOWN THIS TIME

Yaga Philipe · Jul 16, 2007, 07:13 PM // 19:13

I went to support, and they've seemed to be helpful so far (like support always is, I give them an A+, they're always helpful) I just hope I can get it figured out today. And yes, I think some of the security measures are going a bit too far, and the not being able to add the access keys needs to be sorted out soon.

Really, what got me annoyed is that the security measures were stopping me from being secure and changing my password. While I know changing passwords is what account thieves do, it's also what people who protect their account do. So while they are trying to protect me, they are also not protecting me.

Lonesamurai · Jul 16, 2007, 07:23 PM // 19:23

Quote:

Originally Posted by Dougal Kronik

Your not coming across high and mighty but you're also not understanding what they are writing.

You bought yours online from PlayNC and it automatically gets linked to you account.

They bought theirs from a brick and mortar store, and now cannot add their CD keys to their PlayNC account.

I also cannot add my CD Keys to my PlayNC account because the screen you add your key for submission to the account, states that the key is invalid.

I cannot add my keys from Prophecies, Factions, or Nightfall because they are "Invalid".

My wife also cannot add her keys from Prophecies, Factions, or Nightfall to a PlayNC account she made for that one reason.

All keys are from boxed copies of the games.

Actually no, all my games are retail and boxed editions and I only added GW to my Plaync account 2 months ago when i bought all three PvP unlock packs... sorry, should have added that in there

Omniclasm · Jul 16, 2007, 07:43 PM // 19:43

My friend needs to change her password, when she tries it sends her to PlayNC. Made an account, and all of her keys are invalid. Sent a support ticket 4 days ago, the only two emails we have had are asking for details, which were sent, and an email saying be patient. Four days ago : /

Loviatar · Jul 16, 2007, 08:09 PM // 20:09

Quote:

Originally Posted by Omniclasm

My friend needs to change her password, when she tries it sends her to PlayNC. Made an account, and all of her keys are invalid. Sent a support ticket 4 days ago, the only two emails we have had are asking for details, which were sent, and an email saying be patient. Four days ago : /

sigh

you ONLY get the pretty pale blue NCsoft link if you already have an EXISTING master account which was made AUTOMATICALLY on using the store.

since those keys are allready registered to you under the original account that was made earlier the attempt to create a second account with the used keys will be rejected.

clear?

Omniclasm · Jul 16, 2007, 08:10 PM // 20:10

Support could atleast respond though....

Loviatar · Jul 16, 2007, 08:22 PM // 20:22

Quote:

Originally Posted by Omniclasm

Support could atleast respond though....

i can actually give you some useful advice.

my response time from them has been hours not days when using the specified update method.

4 days and it has been autoclosed.

solution is to open a fresh support ticket and include the original support ticket number for reference. to keep things straight at their end

also include a fresh polite statement of the problem.

hope this helps

Omniclasm · Jul 16, 2007, 08:25 PM // 20:25

Sent one yesterday and it was closed because there is already a ticket with a similar problem.